Channels
Project Noir supports three communication channels: Voice, Telegram, and Email. This guide explains how each one works and how they work together in multi-channel campaigns.
Voice Calls
How It Works
When a campaign uses the Voice channel, the AI agent dials each lead's phone number and delivers your script as a real-time conversation. The agent can respond to questions, handle objections, and adapt to the conversation using the objection handlers you set up.
What to Expect
- Calls typically last 30-120 seconds depending on your script and the conversation.
- If the lead does not answer, the system records a "no answer" result.
- If the line is busy, it records "busy."
- Voicemail detection may also occur.
- Completed calls are logged in the Calls page where you can review details.
Usage
Voice calls use voice minutes from your plan. Check your usage on the Billing page.
Telegram
How It Works
When a campaign uses the Telegram channel, the AI sends a personalized message to each lead's Telegram account. For this to work, the lead needs a Telegram username saved in their contact record.
Account Pool
Project Noir uses a pool of Telegram sender accounts to distribute messages. This prevents any single account from being flagged for spam. The system automatically rotates through available accounts to maintain deliverability.
What to Expect
- Messages are delivered almost instantly.
- If the lead does not have a Telegram username, the system skips them (or falls back to the next channel).
- You can track delivery status and reply rates in Analytics.
Usage
Telegram messages count toward your Telegram message limit in your plan.
How It Works
The Email channel sends personalized emails to leads using their email addresses. The AI generates the email content based on your script, adapting the subject line and body for the email format.
Setting Up Email (Resend)
Project Noir uses Resendas the email delivery service. Your administrator or technical team will configure the Resend API key and "from" address during setup. Once configured, emails are sent automatically as part of your campaigns.
What to Expect
- The AI can generate initial outreach emails, follow-ups, and final emails.
- Each email is personalized with the lead's name.
- Open rates and reply rates are tracked automatically.
- If a lead has no email address, the system skips them for this channel.
Usage
Emails count toward your email limit in your plan.
Multi-Channel: How Fallback Works
When you enable multiple channels in a campaign and set a priority order, the system uses a fallback strategy:
- The system tries to reach the lead on the highest-priority channel first.
- If the lead does not have the required contact info for that channel (no phone, no Telegram, no email), it skips to the next channel.
- If the message or call fails to deliver, it tries the next channel in the priority list.
- If all channels fail, the lead is marked as "failed" in the campaign results.
Tip: Multi-channel campaigns dramatically increase your chances of reaching each lead. A lead might ignore a Telegram message but pick up a phone call, or vice versa.
Important: Each channel attempt uses credits from your plan. If you are on a limited plan, be mindful that a multi-channel campaign with fallback can use more credits per lead than a single-channel campaign.